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Services Details

Meet and Assistance

- The meet and assist team is available 24/7. - Receive departing passengers from the departure entry gate - For the Arriving passengers, receive them after completing immigration - Assisting passengers with their luggage - Escorting passengers to the check-in counter. - Assist with immigration

Service Charge: BDT 500/-

VIP Arrival

- Helpline Team will receive the arriving passenger after boarding bridge and before immigration. - Complete Immigration formalities - Assist with on-arrival visa - Collect passengers\\\' luggage. - Assist with customs clearance. - Accompany the passengers up to the transportation through the CIP lounge

Service Charge: BDT 1000/-

VIP Departure

- Assist with luggages - Seamless and hassle-free check-in process - Security clearance - Assistance with immigration - Provide passenger assistance till the boarding bridge. - Help with last-minute travel arrangements such as upgrades or lounge access.

Service Charge: BDT 1000/-

Ticket and Hotel confirmation

- Helpline Team can also assist with booking flights from flyheritage.net. - Providing one-stop travel solutions - flight booking, hotel accommodation and customized tours - Expert team will guide you through the booking process. - To book flights, call +8801913199199

Service Charge: BDT 300/-

Special service to the elderly

- The Meet and Greet service is beneficial for passengers with mobility issues, families traveling with young children, or those who are unfamiliar with the airport - Provide wheelchair assistance to the elderly. - Escort passengers to the VIP lounges, duty-free shopping, restaurants, or prayer rooms. - -

Service Charge: BDT 750/-

Service for group tours

- The Helpline Team assists passengers travelling in large groups for instance Hajj Umrah passengers or corporate travellers. - Assist with their luggages and customs clearance. - Assist with smooth check-in process and immigration

Service Charge: BDT 350 /-

Corporate Service

- Helpline Team provides corporate services to several renowned corporate passengers who frequently fly in groups. - So far we provided services to 30+ corporate groups including - the US Embassy, Canadian Embassy, Max Group, Travel Orange, ACS Textile, Dhaka Art Summit Group, Novo Cargo, Nitol Niloy,

Service Charge: BDT 300/- to 400/-